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VictorOps was the default on-call software for a couple of years for various teams in the organization. Some advanced/niche scheduling options are not currently possible - Data on old alerts can be difficult or impossible to obtain, depending on age - Reporting is a work in progressĪ really good product supported by a great team Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented.
SPLUNK ON CALL HOW TO
Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. Your changes will save automatically.įor information on how to manage Team Admin permissions, please visit the How to set up Team Admins article.įor more information regarding overall Admin permissions, including the Alert Admin role, please follow the link our How to Manage Admin Permissions Knowledge Base article.When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring.
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You may change the role of that user by selecting a new role from the Role dropdown. To change a user’s global role, navigate to Users, and click on the name of the user to access their profile page. Only Global Admins can change the user roles. Only the user who snoozed the incident can change the time, this is not role-dependent Only if they are the person who took the on-call shiftįor escalation policies within a team where they are a Team Admin If they are the user who's shift was taken (ex: Jason takes for Sarah, Sarah can Take Back. User Permissions User Managementįor users on team(s) where they are a Team Adminįor Escalation Policies within a team where they are a Team Admin
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The next sections provides a detailed breakdown of the specific permissions for each role. This means that a user can hold two roles. This means that a user that is a Team Admin for one team has permissions to manage people and schedules for only that team. The Team Admin role is assigned on a team basis.
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Global Admin, Alert Admin, and User are global roles. Alert Admin: Manages the technical aspects of creating and optimizing alerts.Team Admin: Manages people and scheduling on a team basis.Global Admin: Global access, no restrictions.It will also review how to change the roles for users. This article discusses roles in Splunk On-Call and provides a detailed breakdown of the specific permissions allocated to each role.